A 97% Customer Satisfaction Rating Means Our IT Service Desk Experts Will Provide the Right Solution to Get You Working Again Right Away.

Fixed Cost, Unlimited IT Support

Cogenesis believe in our team and we offer an affordable fixed cost helpdesk solution for support of your servers, desktops and mobile devices.

  • Assign a dedicated helpdesk support team that understands your environment
  • Engineers on-site within one hour for Metro clients
  • 10 Hour, 12 hour or 24-hour Service Desk options
  • Unlimited support plans
  • Australian Service Desk
  • Over 14 years’ experience
  • 97.9% client happiness factor

Our engineers are ITIL trained and work collaboratively to ensure that our clients receive best practice IT service, support and delivery.

Your Proactive IT Helpdesk 

We don’t just wait for your call, our helpdesk team are proactively looking after all your IT matters.

The Technical Stuff

  • Patch Management
  • Anti-Virus
  • Server Monitoring
  • Network Monitoring
  • Security Alerting

The Business Stuff

  • Vendor Management
  • Warranty Renewals
  • License Management
  • Hardware Procurement
  • Software Licensing

Specialising in Service Delivery

Our Service Desk teams are led by experienced team leaders, and supported by subject matter experts and service delivery professionals. Staff are equipped with the latest monitoring, automation and support technologies to make IT easier for you. 

We help you by:

  • Identifying, diagnosing and fixing problems remotely or onsite
  • Providing a fast reaction Service Desk
  • Emergency hands on, onsite response when required
  • Improving visibility into your IT environment with access to our client Portal
  • Specialising in Microsoft, Office 365, Azure, AWS, Dropbox, Google, Linux, Apple
  • Providing expertise in on-premise, hybrid and cloud systems