Ultimately, success depends on your organisation having an agile technology partner that provides speedy and secure, implementation and upkeep, of flexibly reliable, scalable IT services. At Cogenesis we understand this need, and are here to help.
A Strategic IT partner with scale, broad geographic reach and immense capability.
Cogenesis IT Consulting is a leading outsourced IT services company with offices in Sydney and Melbourne. We provide a range of services including IT support, cloud hosting, project implementation and consulting to customers nationwide.
We've been delivering IT services to Australian business for over 15 years. During this time, we have aligned our service desk methodology to leading ITIL based industry standards, refined our processes for service delivery and share the fruits of this journey with our customers every day.
At Cogenesis, we value our people, our culture and our commitment to excellence. We strive to make each interaction a positive engagement and among all the challenges of growing a fast-paced business, we endorse people being themselves.
Cogenesis specialises in supporting multi-site organisations that have parent and satellite offices and require reliable and robust communication and collaboration. We also have a tailored range of outsourced solutions for foreign owned businesses that have offices stationed in Australia and require efficient, professional and responsive on the ground support.
At Cogenesis we are passionate about
- Technology, immersing ourselves in it constantly.
- Helping people, by clearing pathways to success for them.
- Using IT to drive efficiencies and innovation in your business.
- Awareness of actions in our environment and a sustainable circular economy.
- Being the very best IT partner for your business, so that you can focus on what you are passionate about.
Agile with focus on customer experience
We recognise that SME's have a competitive advantage in their ability to be agile in comparison to larger business.
Our service delivery model and support plans support this dynamism rather than restricting it. Cogenesis itself is large enough to have physical offices locations on the eastern seaboard (multi state), but small enough to internally embrace an agile focus and be responsive to industry, technology and external change.
Transparency and self service support the customer experience:
- Ease of interaction through our full service online portal for bill payments, invoice, statements and administrative changes.
- Gain insights through service reports & real time visibility into support delivery.
We measure client satisfaction at every turn
We know we deliver excellent service because we measure our service delivery and benchmark this to industry averages. Consistently customers acknowledge from our customers about our highly communicative, proactive and responsive approach.
But don’t just rely on us telling you what we’re good at. Contact us today and see for yourself.