Voice + Microsoft Teams
Transform your calling experience with expert management and administration for maximum reliability and performance.
- Advanced collaboration
- Phone number provisioning and management
- Auto-attendant and call queue setup
Our customer service results
- 98%
- Client Satisfaction
- 31sec
- Median time to answer a call
- 93
- Net Promoter Score (NPS)
Companies adopting managed communication services see 30% fewer outages and 25% lower operational costs compared to unmanaged environments. – Frost & Sullivan
Reliable voice services, managed by experts
Simplify your Voice telephony management with our expert implementation and administration services. From number provisioning to call queue setup, we handle it all with precision and efficiency. Our team ensures every configuration is optimised for performance and compliance, so your users enjoy a seamless calling experience. With ongoing support for moves, adds, and changes, you’ll never have to worry about delays or disruptions again. Teams voice is delivered as part of our managed IT services.
Seamless communication, without the complexity
Our approach combines deep expertise in telephony. Assisting organisations with Webex and Teams deployments, including number provisioning, auto-attendant setup, and Direct Routing configuration. Using advanced administration tools, we ensure accuracy, compliance, and scalability. Our team provides ongoing management and change controls with proactive reviews to keep your system optimised. Our hands-on, expert-driven approach guarantees a smooth, reliable, and future-ready communication platform. For the wider Microsoft 365 environment that Teams sits in, see our Microsoft 365 management service.
- Advanced collaboration
- Phone number provisioning and management
- Auto-attendant and call queue setup
- Direct Routing or Operator Connect configuration
- Moves, Adds, and Changes
“Integrated communication solutions reduce complexity and improve security across distributed teams.” – IDC
Getting started with Microsoft Teams voice
- STEP / 01
Talk to us
Book a free assessment or give us a call. We reply within 24 hours.
- STEP / 02
Get your plan
We review your setup and goals, then send a clear plan and a quote.
- STEP / 03
We take it from there
We onboard your systems and your team, and your support starts.
Microsoft Teams voice FAQs
What does Voice + Microsoft Teams include?
Advanced collaboration, Phone number provisioning and management, Auto-attendant and call queue setup, Direct Routing or Operator Connect configuration and Moves, Adds, and Changes. Scope is confirmed per client after the assessment.
Who is Voice + Microsoft Teams for?
Transform your calling experience with expert management and administration for maximum reliability and performance. If you are not sure whether it applies to you, the free assessment will tell you either way, including if the answer is no.
What happens after we enquire?
We book a free 30-minute assessment. We map the relevant part of your environment, then send a written summary of the risks, gaps and a prioritised plan, including anything you should not spend money on. There is no cost and no obligation to engage us.
Do we need to take a full managed agreement?
No. This service can be engaged on its own, or folded into a broader managed agreement if that turns out to suit you better. Most clients start with one area and expand once the relationship is proven.
How is this priced?
Pricing is set per engagement, because scope and environment size vary widely. We give you a written figure after the assessment rather than a range up front that we would have to revise.
Can you work with our existing IT team?
Yes. A large part of our work supplements in-house teams rather than replacing them, adding capability they do not have or capacity they cannot hire for.
Voice + Microsoft Teams
- We respond within 24 hours
- Calls answered in 31 seconds (median)
- 98% client satisfaction
For more info, fill out the form below and we will respond within 24 hours
I have been working alongside the Cogenesis Team for over 6 months now and have found the support provided to be second to none. I highly recommend them if you are looking for your next IT provider.
Rachel BatschBillard Leece PartnershipWe (an SMB finance company with 90+ employees) have been using Cogenesis for over 2 years now and have been very happy with them for support.
Barry SmithGreshamI know how hard you all work every day to resolve issues and keep things running smoothly, and I want you to know that your efforts don't go unnoticed. I genuinely appreciate the dedication and professionalism your team brings to the Hirotec team.
Michael Jones (IT Manager)HirotecWith Cogenesis, we now have access to a spectrum of knowledge skills and tools we could simply not afford internally.
Nicolas NaimMyTreasur-eI have dealt with multiple IT companies before and never had such a good one as this one. It's incredible when you have an IT team that works with you and not against you.
Marcos VenegasSpark Renewables
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