Onsite IT Team
We can deploy a scalable onsite support team so you have the right resources at the right time.
- Hardware troubleshooting & replacement
- Software installation & configuration
- Network diagnostics & support
Our customer service results
- 98%
- Client Satisfaction
- 31sec
- Median time to answer a call
- 93
- Net Promoter Score (NPS)
According to IDC, 70% of IT issues are resolved faster when addressed onsite versus remotely.
What is team as a service?
Cogenesis’ Team as a Service (TaaS) is a smarter, more flexible way to strengthen your IT capabilities without the overhead of traditional hiring. With TaaS, you gain instant access to a team of skilled, onsite IT professionals who are to support your business, scale with your needs, and deliver results that keep you ahead of the curve. Unlike our managed IT support in Sydney, which is delivered by our service desk remotely and on site when needed, Team as a Service places skilled IT professionals on site with your business. Team as a Service is one of our managed IT services in Sydney.
Whether you need day-to-day IT support or specialist expertise for a major project, we provide the right people at the right time so you can focus on growing your business. If you are moving premises, our IT office relocations service covers planning, relocating and reconfiguring your IT equipment.
What we deliver
Build a tailored team to handle:
- Hardware troubleshooting & replacement
- Software installation & configuration
- Network diagnostics & support
- User assistance & desk-side support
- Staff augmentation for projects or peak demand
Why choose team as a service?
Scale Smarter. Save More. Stay Ahead.
Technology evolves fast, and so do business demands. Hiring and retaining the right IT talent is costly, time-consuming, and risky. TaaS eliminates these challenges by giving you flexible, on-demand access to certified experts who integrate seamlessly with your team.
Your benefits at a glance
Cost Control & Flexibility
- Scale your IT resources up or down as your business needs change without the burden of permanent hires.
Certified Expertise
- Our specialists are industry-certified and handpicked for your environment, bringing proven experience in your sector.
Innovation & Insight
- We’ve delivered solutions across industries so we know what works and how to keep you competitive.
Zero HR Headaches
- We handle recruitment, payroll, and admin. You get one simple monthly invoice.
Guaranteed Coverage
- If someone’s sick or on leave, we provide a trained replacement at no extra cost.
Seamless Integration
- Our experts work alongside your IT Manager and team, ensuring smooth collaboration and knowledge transfer.
“Having boots on the ground is often the difference between hours and minutes of downtime.” – IT Operations Manager
“Onsite support bridges the gap between remote help and real-world resolution.” – MSP Technical Lead
“In-person IT support builds trust and solves problems faster.” – Gartner Analyst
Getting started with an onsite IT team
- STEP / 01
Talk to us
Book a free assessment or give us a call. We reply within 24 hours.
- STEP / 02
Get your plan
We review your setup and goals, then send a clear plan and a quote.
- STEP / 03
We take it from there
We onboard your systems and your team, and your support starts.
Onsite IT team FAQs
What does Onsite IT Team include?
Hardware troubleshooting & replacement, Software installation & configuration, Network diagnostics & support, User assistance & desk-side support, Staff augmentation for projects or peak demand and Scale your IT resources up or down as your business needs change without the burden of permanent hires. Scope is confirmed per client after the assessment.
Who is Onsite IT Team for?
We can deploy a scalable onsite support team so you have the right resources at the right time. If you are not sure whether it applies to you, the free assessment will tell you either way, including if the answer is no.
What happens after we enquire?
We book a free 30-minute assessment. We map the relevant part of your environment, then send a written summary of the risks, gaps and a prioritised plan, including anything you should not spend money on. There is no cost and no obligation to engage us.
Do we need to take a full managed agreement?
No. This service can be engaged on its own, or folded into a broader managed agreement if that turns out to suit you better. Most clients start with one area and expand once the relationship is proven.
How is this priced?
Pricing is set per engagement, because scope and environment size vary widely. We give you a written figure after the assessment rather than a range up front that we would have to revise.
Can you work with our existing IT team?
Yes. A large part of our work supplements in-house teams rather than replacing them, adding capability they do not have or capacity they cannot hire for.
Onsite IT Team
- We respond within 24 hours
- Calls answered in 31 seconds (median)
- 98% client satisfaction
For more info, fill out the form below and we will respond within 24 hours
I have been working alongside the Cogenesis Team for over 6 months now and have found the support provided to be second to none. I highly recommend them if you are looking for your next IT provider.
Rachel BatschBillard Leece PartnershipWe (an SMB finance company with 90+ employees) have been using Cogenesis for over 2 years now and have been very happy with them for support.
Barry SmithGreshamI know how hard you all work every day to resolve issues and keep things running smoothly, and I want you to know that your efforts don't go unnoticed. I genuinely appreciate the dedication and professionalism your team brings to the Hirotec team.
Michael Jones (IT Manager)HirotecWith Cogenesis, we now have access to a spectrum of knowledge skills and tools we could simply not afford internally.
Nicolas NaimMyTreasur-eI have dealt with multiple IT companies before and never had such a good one as this one. It's incredible when you have an IT team that works with you and not against you.
Marcos VenegasSpark Renewables
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